ScotRail (SR)

ScotRail (SR)

ScotRail
http://www.scotrail.co.uk (external link, opens in a new tab)

Customer Services:
Yes

03448110141

https://www.scotrail.co.uk/about-scotrail/contact-us (external link, opens in a new tab)

Tickets:
Yes

03448110141

https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Assisted Travel:
Yes

08000461634

https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Lost Property:
Yes

03301092833

https://www.scotrail.co.uk/about-scotrail/contact-us/lost-property-and-luggage (external link, opens in a new tab)

Customer Services

Opening Hours:
Yes

Web Address:
https://www.scotrail.co.uk/about-scotrail/contact-us (external link, opens in a new tab)

Phone Number:
03448110141

Postal Address:
ScotRail Customer Relations
PO BOX 7030
Fort William

Notes:

Customer Services are available between 07:00 and 22:00, 7 days a week.

Ticketing & Fares

Seat Reservations:
No

TeleSales:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03448110141

Notes:

Opening Hours:

Monday to Friday: 09:00 - 17:00

Business Travel:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
-

Group Travel:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03448110141

Buying Tickets on the Train

Notes:

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

Penalty Fares:

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Assisted Travel:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
08000461634

Text Relay Number:
1800108000461634

Lost Property:

Opening Hours:
Yes

Web Address:
https://www.scotrail.co.uk/about-scotrail/contact-us/lost-property-and-luggage (external link, opens in a new tab)

Phone Number:
03301092833

Head Office Details

Email Address:
customer.relations@scotrail.co.uk

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03448110141

Postal Address:
Atrium Court
50 Waterloo Street
Glasgow
G2 6HQ

Managing Director:
Alex Hynes