Cookies Policy

What are cookies?

First of all at www.Rail-Pass.com we use minimal amount cookies than any other rail pass and rail ticket website.

Secondly 'in truth we have no idea how to utilise them'. So the above statement is more true than most travel websites

Cookies are tiny crumbs of personal data that we automatically collect when you use our website or app.

When we refer to cookies, we may mean cookies and similar technologies, such as web pixels, tags. SDKs, GIFs, and beacons.

What types of cookies we use and why

We have three cookie flavours:

1. Strictly necessary cookies make our site work. Without these, everything would crumble!
2. Performance cookies help us speed up your browsing. We want to help you travel effortlessly, so our site and app need to do what you want when you want them to!
3. Personalisation cookies make our site unique to you. You’re an individual after all! These cookies help us do things like default searches to your nearest station.

What happens when you turn off cookies?

If you turn off all cookies or use an app or web-blocking software, Trainline may not work in the best way. Imagine you searched for train tickets from London to Manchester and you added these tickets to your basket but accidentally closed our site before booking. If you’ve turned off cookies, when you return, your basket won’t be saved, so you’ll have to search for those tickets all over again. Cookies make things a bit easier.

Disabling cookies on your desktop won’t affect the cookies on your mobile, so you’ll have to turn them off for each device you use.

Just so you know, turning off cookies won’t delete cookies from your browser. You’ll need to do this from your browser settings.

Strictly necessary cookies

These strictly necessary cookies can’t be turned off, as they power our site.

They’re used for identity, security, fraud prevention, and functionality purposes.

About these Strictly necessary cookies

Strictly necessary cookies are created every time you use our app or site. Among other things, these cookies let us remember your choices so we can do things like:

• Keep track of which tickets you’d like to buy
• Charge you the correct amount for your tickets
• Pass your details to the relevant train, coach or bus operators, so you can travel with them
• Offer you different ways to get your tickets (like our Mobile Ticket option)
• Check there’s no suspicious activity going on with your account or payments
• Keep your information secure
• Make sure we don’t show you the same notifications more than once – we know that’d be annoying
• Save your preferences, such as whether you like paying in euros or pounds.

Our identification cookies let us show you your favourite journey, before you sign in because we remember your choices. These cookies make checking your train home easier, as we auto-fill your departure and arrival stations.

Performance cookies

These cookies tend to focus on what you’re doing, to help our app and site do what you ask it to.

About these Performance cookies

We rely on analytics cookies to tell us how our site/app responds to our users. Once we know how we’re doing, we can see where we can improve.

Broadly speaking…

• Analytics cookies help us understand our customers’ behaviour on our site, in order to constantly improve things.
• These cookies tell us how you arrived on our site, which of our pages you’ve already visited, how long you spent on those pages, and whether you clicked on any links while you were there.
• The analytics ID cookies we set, collect data about our users generally and we analyse this data at an aggregate level –
• They also flag up any problems, so our clever tech teams can fix them quickly.

We work with service providers including Google, Adobe, Facebook, and Branch to provide tools to analyse info at an aggregate level about the use of our site and app.

Personalisation Cookies

Now we’re on to the cool stuff. Personalisation cookies save you time by helping us do things.

Even if you choose to turn off these cookies, you’ll still see ads. They’ll just be less relevant.

About these Personalisation cookies

We also use these cookies to make sure you see ads that are relevant to you. It’s important to note, disabling these cookies won’t stop adverts, it’ll just make them generic.

And, even if you opt-out of Ads Personalisation, you may still see ads based on things like your general location, which we get from your IP address, your browser type, and your search terms. 

More on www.Rail-Pass.com cookies content from original update

• Persistent cookies last until you or your browser deletes them or until they expire.
• For example, if you are an account holder and signed in, www.Rail-Pass.com uses persistent cookies to hold tickets in your basket while you are signed into your account so that you can close your browser and buy the tickets later.
• The duration of our persistent cookies are set out in the table below.

• Browser and browser version
• Operating system and version
• Referring Domain
• UTM tracking from the referrer e.g. if you’ve come to www.Rail-Pass.com via one of our affiliates
• City/Country

• Cookies can tell us which language and currency you prefer.
• They can help you fill out forms more easily, for example by prefilling passenger name fields. We may use cookies to help us improve our services, for example, to improve the performance of our pages you browsed on www.Rail-Pass.com before placing an order or contacting us.

• See the “How can you control Facebook’s use of cookies to show you ads?” section in Facebook’s guidance: https://www.facebook.com/policies/cookies/
• Taking Control Of Cookies
• Some people prefer not to allow cookies, which is why most browsers give you the option to control them in your setting.
• In some browsers you can set up rules to manage cookies on a site-by-site basis, so you can prevent cookies being set by all sites except those that you trust. What you are able to do depends on which browser you are using. If you do not accept our use of cookies as set out above, you may either use the options set out above or configure your browser to reject cookies.
• The ability to do this is usually found in the options, settings or preferences menu of your browser or mobile device (and we include links for common browsers below).

• Google Chrome
• Internet Explorer
• Mozilla Firefox
• Safari (Desktop) and Safari (Mobile)
• iPhone and iPad
• Samsung