Chiltern Railways (CH)

Chiltern Railways (CH)

Chiltern Railways
http://www.chilternrailways.co.uk (external link, opens in a new tab)

Customer Services:
Monday to Sunday & Public Holidays: 08:00 - 20:00

03456005165

customer.service@chilternrailways.co.uk

https://www.chilternrailways.co.uk/customer-service (external link, opens in a new tab)

Tickets:
Monday to Sunday & Public Holidays: 07:00 - 20:00

03456 005 165

Assisted Travel:
Yes

03456 005 165

https://www.chilternrailways.co.uk/before-you-travel/Assisted-Travel-Information (external link, opens in a new tab)

Lost Property:
Yes

03456005165

Lost.Property@chilternrailways.co.uk

https://www.chilternrailways.co.uk/lost-property-online-form (external link, opens in a new tab)

Customer Services

Opening Hours:

Monday to Sunday & Public Holidays: 08:00 - 20:00

Email Address:
customer.service@chilternrailways.co.uk

Web Address:
https://www.chilternrailways.co.uk/customer-service (external link, opens in a new tab)

Phone Number:
03456005165

Text Relay Number:
1800103456005165

Postal Address:
Chiltern Railways
Banbury ICC
Merton Street
BANBURY
Oxfordshire
OX16 4RN

Notes:

We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Ticketing & Fares

Seat Reservations:
No

TeleSales:

Opening Hours:

Monday to Sunday & Public Holidays: 07:00 - 20:00

Phone Number:
03456 005 165

Business Travel:

Opening Hours:

Monday to Friday: 09:30 - 16:30
Saturday to Sunday & Public Holidays: No

Email Address:
business.travel@chilternrailways.co.uk

Web Address:
https://www.chilternrailways.co.uk/business-travel (external link, opens in a new tab)

Phone Number:
020 3856 2300

Postal Address:
Chiltern Railways
Business Travel Service
Bicester North Station
Chiltern Approach, Buckingham Road
BICESTER
OX26 6EF

Notes:

Business travel account services
With one phone call, fax or email, you can book all your tickets, reserve seats and get journey planning advice for the entire National Rail network.
Complete itemised journey itinerary with onward connection information and any restrictions that apply.
Advice on Standard and 1st Class travel.
Immediate confirmation.
Seat, sleeper and dining car reservations where available.
London Underground Travelcards.
Order season tickets for your employees by phone or fax.
Tickets sent to you by First Class post, or collect them from our Business Travel Centre at Bicester North Station.

Group Travel:

Opening Hours:

Monday to Friday: 09:30 - 16:30
Saturday to Sunday & Public Holidays: No

Email Address:
tenormore@chilternrailways.co.uk

Web Address:
https://www.chilternrailways.co.uk/group-travel (external link, opens in a new tab)

Phone Number:
020 3856 2300

Postal Address:
Group Travel Service
Bicester North Station
Chiltern Approach
Buckingham Road
BICESTER
OX26 6EF

Buying Tickets on the Train

Notes:

Tickets are not available for purchase on board trains.

Penalty Fares:

Web Address:
https://www.chilternrailways.co.uk/customer-service/penalty-fares (external link, opens in a new tab)

Assisted Travel:

Opening Hours:
Yes

Web Address:
https://www.chilternrailways.co.uk/before-you-travel/Assisted-Travel-Information (external link, opens in a new tab)

Phone Number:
03456 005 165

Alternative Phone Number(s):
0800 022 3720

Text Relay Number:
18001 03456 005 165

Text Phone Number:
03457 078 051

Notes:

Option 3 then Option 3

Lost Property:

Opening Hours:
Yes

Email Address:
Lost.Property@chilternrailways.co.uk

Web Address:
https://www.chilternrailways.co.uk/lost-property-online-form (external link, opens in a new tab)

Phone Number:
03456005165

Head Office Details

Email Address:
customer.service@chilternrailways.co.uk

Web Address:
https://www.chilternrailways.co.uk/contact-us-hub (external link, opens in a new tab)

Phone Number:
03456005165

Text Relay Number:
1800103456005165

Postal Address:
Chiltern Railways
3rd Floor Sunley House
Oxford Road
AYLESBURY
Buckinghamshire
HP19 8EZ

Managing Director:
Richard Allan